Remove APIs Remove Customer Support Remove Revenue potential Remove Surveys
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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

The platforms can help sales reps identify effective keywords and deliver insight into what types of customer interactions are effective and not. According to a survey by Gartner, 51% of sales organizations have deployed or plan to deploy customer interaction platforms into their everyday operations in the next five years.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement.