Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!
SmartKarrot
MAY 11, 2023
Whether it’s a voice-activated virtual assistant helping with daily tasks or a chatbot providing customer support on a website, conversational intelligence plays a crucial role in enhancing user experience and efficiency. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.
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