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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

Whether it’s a voice-activated virtual assistant helping with daily tasks or a chatbot providing customer support on a website, conversational intelligence plays a crucial role in enhancing user experience and efficiency. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement.