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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

According to a survey by Gartner, 51% of sales organizations have deployed or plan to deploy customer interaction platforms into their everyday operations in the next five years. Backend Integration To fulfill the user’s request, the conversational platform may need to integrate with various backend systems or APIs.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. You can even build custom automated support solutions with an API. A growing ticket volume doesn’t necessarily translate to rising profits. Configure a chatbot.