APIs Chatbots Customer Support Revenue potential 
JivoChat
APRIL 13, 2021
Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8
SmartKarrot
MAY 11, 2023
It encompasses the development and application of conversational agents, chatbots, and virtual assistants that can understand human language, respond appropriately, and even simulate human-like conversations. For example, if the user asks for the latest news headlines, the platform may connect to a news API to gather relevant information.
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