The Evolution of the Contact Center and Process Evaluation with Rod Jones
Vistio
AUGUST 9, 2021
For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. And we have to be bold enough to address the challenges of a multichannel siloed environment, which is your typical ground zero. It’s grown by about 25 to 30% since then.
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