Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. What is Customer Journey Orchestration?

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

CSM Magazine

APRIL 1, 2022

By understanding customer trends and anticipating customer needs, businesses can stock the products that customer are most likely to want, when they want them. Demand planning can help businesses to identify opportunities for cross-selling and upselling, so that customers always have access to the products they need.

Customer Experience 52

Customer Experience Analytics Finance APIs 52

JustCall

APRIL 5, 2023

What is customer success software, and why use it? Measurable goals like the number of new customers in a month or the number of purchases per customer help you track your customer success. In other words, hyper-personalization is the key to success. Customer churn is an important customer success metric.

Management 52

Management CRM Analytics Customer retention 52

Pointillist

FEBRUARY 19, 2018

Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. This lets you tailor your customer interactions to each caller, providing a better, more personalized experience overall. It promotes brand loyalty and retention.

CRM 71

CRM Customer Experience Call Logging voip 71

JivoChat

APRIL 13, 2021

Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable. Customers might reach out with urgent issues at off-times — during work breaks, after office hours, on weekends, or on holidays. Minimizes customer friction. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40