Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. This will also lead to increased self-service as customers will need to contact customer service less frequently when smart objects are able to diagnose their own issues.
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