Noble Systems
JUNE 27, 2019
Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Speech analytics is another essential for cloud contact centers.
NobelBiz
AUGUST 11, 2022
NobelBiz Omni+: A scalable, flexible, and reliable CCaaS Solution For the last 20 years, we’ve specialized in building contact success stories that last, with an emphasis on stability, reliability, and one of the most proactive support teams in the entire call center niche. But NobelBiz Omni+ is different.
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Expivia
AUGUST 18, 2021
In an omnichannel contact center, agents can talk to and service their customers through phone, email, webchat, and social media all at the same time. . Why Have an Omnichannel Contact Center? Most omnichannel contact center platforms have integration capabilities (either with built-in processes or APIs).
Talkdesk
JANUARY 12, 2018
For many of the older contact center providers, their legacy infrastructure has proven too expensive to maintain, with huge investments to upgrade, and too slow to adapt to evolving technology and customer needs. Legacy solutions that were designed before the modern CRM don’t have decent APIs and can’t handle this type of activity.
Talkdesk
JANUARY 12, 2018
For many of the older contact center providers, their legacy infrastructure has proven too expensive to maintain, with huge investments to upgrade, and too slow to adapt to evolving technology and customer needs. Legacy solutions that were designed before the modern CRM don’t have decent APIs and can’t handle this type of activity.
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