APIs, Call flow, Customer Service and Outbound sales

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APIs

Call flow

Customer Service

Outbound sales

2022 Checklist on How to Choose the Best Auto Dialer for Your Business

Hodusoft

JANUARY 11, 2022

This metric is particularly important when outbound contact centers are also concerned with sales and conversions and not just customer service. An auto-dialer automates this process by making multiple calls simultaneously and bypassing busy or disconnected numbers to available agents. Call Scheduling.

Outbound sales

Outbound sales Call flow Contact Center APIs

Cloud-based listening for the enterprise

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

Enterprise

Enterprise Outbound sales Call flow APIs

Customer Contact Central

2022 Checklist on How to Choose the Best Auto Dialer for Your Business

Cloud-based listening for the enterprise

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