APIs Call flow Contact Center Engineering 
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.
Babelforce
MARCH 16, 2023
IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center? In the context of the contact center, we call these CX Makers. What is a citizen developer?
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Enghouse Interactive
SEPTEMBER 3, 2021
Contact Center Solutions. Through UC/CC integration, they improved overall communication and collaboration across the organization, from front-line agents to back-office and support teams, to engineers and decision-makers. Increases productivity by improving call flows. Single-Sourced. Always Available.
Talkdesk
JUNE 24, 2016
Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. This hack gives our team a real-time view into live calls.
JustCall
MARCH 10, 2023
This brand provides contact center solutions, VoIP, and many other tools. Ideally, an API is a necessary tool to have with the UCaaS solution. If the vendor does not provide an API or integration module, then it should at least support third-party bridges like Zapier. CCaaS, UCaaS or VoIP?
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