ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.
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