Remove APIs Remove Business Process Outsourcing Remove Case Study Remove Cloud contact
article thumbnail

4 Contact Center Reports to Kick off 2019

Fonolo

. “Integrating disparate applications into a coherent contact center technology architecture remains the number one challenge … [exacerbated by] … chronic shortage of IT and telecom resources … elevating the appeal of single vendor solutions as well as leveraging open platforms and APIs.”. Successful Case Studies.