APIs Big data Customer Care Sales 
AWS Machine Learning
APRIL 24, 2023
According to a PWC report , 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. In the global retail industry, pre- and post-sales support are both important aspects of customer care.
DMG Consulting
DECEMBER 10, 2018
The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). And the fact that these customized contact center solutions can be built quickly using standard development languages is a game-changer.
Natalie Petouhof
MAY 27, 2016
Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.
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