APIs Big data Contact Center Customer Care 
DMG Consulting
DECEMBER 10, 2018
Cloud-based contact center infrastructure (CBCCI) vendors have spent most of the last 20 years playing functional catch-up to the leading on-premise vendors. It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector.
Natalie Petouhof
MAY 27, 2016
Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content!
Expert insights. Personalized for you.
75 
Let's personalize your content