The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Truly effective, integrated omnichannel is a customer service strategy that can provide organizations the momentum to move ahead of their competition now, and stay ahead well into the future. Integration must happen at the time a channel is launched— not after—for optimal omnichannel customer service interactions.
Let's personalize your content