Remove APIs Remove Benchmark Remove Gamification Remove Metrics
article thumbnail

The Benefits of Integrating Your Business Tools Into Your Phone

aircall

Fortunately, technology has also brought us an open API. Get visibility on the call center in real-time, along with dashboard analytics to help set up metrics and KPIs that allow you to measure progress toward goals. . That’s opened the door to crafting digital tools which are easy to install and work together seamlessly.

CRM 62
article thumbnail

Conversation Intelligence: The key to success in customer conversations

JustCall

After the software processes all this data, it can generate reports on sales performance metrics like sentiment, buying moments, call conversions, revenue from calls, average deal size, and more. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API).