Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Blueship Call Center

JULY 7, 2023

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. Without consumers, a business cannot make a profit and has no reason to exist, even if it offers the greatest goods and services on the planet.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Global Response

SEPTEMBER 11, 2023

There’s a lot of misconceptions around what call centers do and don’t provide, so here’s a few key things to know: A call center is not an answering service. Traditional call centers offer support for inbound or outbound customer communications via voice calls. Contact centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62