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How To Stay Connected With Customers

TeleDirect

That satisfaction comes from a variety of elements, including the product or provided service being major ones. However, a great product or service is not the only factor that matters when it comes to customer satisfaction. It doesn’t matter how unique or well-constructed your product is. Let the Pros Show You The Way.

article thumbnail

How To Stay Connected With Customers

TeleDirect

That satisfaction comes from a variety of elements, including the product or provided service being major ones. However, a great product or service is not the only factor that matters when it comes to customer satisfaction. It doesn’t matter how unique or well-constructed your product is. Let the Pros Show You The Way.

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How a contact center can be the perfect partner: real estate agents and property managers.

Call Experts

More than 55% of property managers state they want to improve customer service, providing a more social face to the business. We know 50% of sales will go to the first person to make contact with them, and the agent that makes at least six follow-up contacts has a 90% higher chance of getting a response and converting the online lead. .

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Jeremy Kilpatrick. Rosie Ryan.

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Jeremy Kilpatrick. Rosie Ryan.