Remove Answering services Remove Chatbots Remove CRM Remove Telemarketing
article thumbnail

Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

Product or service inquiries These are calls by clients who typically want to know more about a brand’s offering. Automated answering services or chatbots can typically answer these inquiries. Telemarketing Telemarketing usually comes with a bad reputation. What Is an Outbound Call?

article thumbnail

Call Center Rates and Pricing

Global Response

Do you need services other than customer support? But in today’s world, technology such as chatbots, FAQs, accounts, and help desks can lighten the burden. All outsource call centers break down their services into two categories: outbound and inbound. Can a centralized call center staff effectively handle all inquiries?