20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Port City Companies started in 1961 as a full-service answering service and now has three divisions, including a shipping and fulfillment center as well as Acculor, a live, phone-based employee call-off line. MIT examples: Does the customer know how much you care? @PortCity_Comm. Issue #1: Canned Replies.
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