Cloud IVR Technologies Offer Contact Centers a Cost-Effective Solution to Improve Customer Service
Noble Systems
JUNE 26, 2020
The IVR system then uses routing rules to send the call to either an agent or a self-service application. With the growth of cloud virtualization and Session Initiation Protocol (SIP) call delivery over virtual interconnects, the cloud-based IVR solution has become a much more viable option.
Let's personalize your content