Joe Rawlinson

MAY 31, 2017

You can find ongoing video training on data-driven tools and insights for Infor CRM. Users can easily access more than 300 videos with development and technical topics, product training and product briefs. Immediately respond to emails, tweets or phone calls with omni-channel support to provide seamless engagement.

Omni-channel support 98

Omni-channel support Customer retention CRM Sales 98

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

SmartKarrot

OCTOBER 22, 2021

Predictive Customer Analytics is transforming customer service to be proactive and personalized. As businesses and consumers continue to become more comfortable and capable with video, the importance of visual engagement will increase. Omni channel support systems will come up. Chatbots to the rescue.

Omni-channel support 10

Omni-channel support Technology Customer Service Chatbots 10

InGenius

JANUARY 31, 2020

Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels. Real-time insights & analytics. AI-assisted customer service.

Omni-channel support 62

Omni-channel support Contact Center Virtual Agent Analytics 62