25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. Agents can also send feedback directly to script authors to further improve processes. Karin Hurt.
334 
Let's personalize your content