article thumbnail

Talkdesk Infrastructure Security

Talkdesk

with an industry standard ECDHE-RSA-AES128-SHA256 cipher. Network Security All Talkdesk wireless networks are secured with WPA2. Encryption Encryption is an important part of Talkdesk’s security strategy, and it’s used as best practices for data in transit and at rest. For data in transit, we use TLS 1.2

article thumbnail

What the Non-Techie Needs to Know about VRI

Certified Languages International

Poor wireless coverage, a lack of dedicated network resources (if end users are accessing VRI through the same network bandwidth as visitors), or slow performance on local computer hardware. VRI companies should have clear policies in place to ensure that their developers follow industry-standard best practices.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What the Non-Techie Needs to Know about VRI

Certified Languages International

Poor wireless coverage, a lack of dedicated network resources (if end users are accessing VRI through the same network bandwidth as visitors), or slow performance on local computer hardware. VRI companies should have clear policies in place to ensure that their developers follow industry-standard best practices.

article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. Karin Hurt. LetsGrowLeaders. Karin Hurt, Founder of Let’s Grow Leaders , helps leaders around the world achieve breakthrough results, without losing their soul.

article thumbnail

All You Need to Know About CSAT To Drive A Better Customer Experience

TechSee

One of the many reasons to calculate the CSAT score is to compare performance to competitors within the industry, and to help understand what strategies work best. Here are some industry standards: Industry Average CSAT (%). Wireless Phone Service 74. Computer Software 76. Internet Retail 78. Energy Utilities 73.

article thumbnail

Security and the IoT: Where to Start, How to Solve

Avaya

We’re using industry standard technologies, leveraging IEEE Shortest Path Bridging (SPB) in the core. Then using technologies like Fabric Attach , you can have automated and secure connections created between the core and the edge switches and/or the WAP (Wireless Access Points). The edge now becomes more plug and play.

article thumbnail

Beacon Brands: Success Through Bucking the Trend

C Space

Set against this background of vitriolic consumer sentiment, several companies – T-Mobile, USAA and First Direct, and Alaska Airlines – have managed to rise against their industry standards, earning consumer respect and a growing following. T-Mobile gives clarity.