Analytics industry standards Self service White Paper 
Callminer
FEBRUARY 23, 2021
It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. More Flexible Service Solutions. While it’s still pretty rare, companies are moving towards video customer service.” Analytics are more important than ever. Technological Trends.
NICE inContact
NOVEMBER 9, 2018
Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. Also, learn to listen more carefully by using advanced analytics that can suss out nuances in interactions to help you identify sentiment and trends. Only about a third of consumers are happy with their last interaction.
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