Analytics Healthcare Self service Virtual Agent 
Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
DMG Consulting
AUGUST 9, 2018
DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. State of the art self-service and compelling benefits that transcend verticals. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
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DMG Consulting
AUGUST 10, 2018
Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). In essence, IVAs use science to elevate the art of self-service.
GetFeedback
APRIL 17, 2019
Others consider their situation to be too difficult, sensitive or nontrivial for your service reps to help. Creating a self-service customer portal helps to avoid such situations. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal.
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3CLogic
DECEMBER 1, 2022
A separation between voice channels and an enterprise’s system of record also makes Interactive Voice Response (IVR) options – a crucial feature of good voice service interactions – severely limited. All call-related data is automatically stored in the service platform or CRM, saving headaches and operational hours.
EPIC Connections
FEBRUARY 19, 2019
Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. This redesign enabled the company to: Shift 150,000 calls per year to self-service. Save over 11,600 agent hours.
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