Analytics Gamification Knowledge Base Virtual Agent 
DMG Consulting
JUNE 11, 2019
DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report.
DMG Consulting
AUGUST 9, 2018
DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 Intelligent Virtual Agent Product and Market Report.
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DMG Consulting
OCTOBER 17, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 3 October 2019.
JustCall
APRIL 24, 2023
Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Call recording Record and monitor agent calls to improve the quality and performance of the same. Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist.
JustCall
MARCH 23, 2023
Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance. Talkdesk is one of few solutions that offer 100% call uptime SLA.
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