Analytics Customer retention Employee engagement Schedule adherence 
Noble Systems
AUGUST 1, 2019
By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. Gamification can motivate agents and keep them engaged, productive and happy.
Noble Systems
SEPTEMBER 29, 2020
WFO is an inclusive term that pulls in virtually every operational aspect of a modern call center, including workforce and quality management, analytics and business intelligence, agent engagement and customer retention, and more. Voice of The Customer. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing.
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