Analytics Customer Care Customer centricity Entertainment 
CSM Magazine
SEPTEMBER 11, 2023
It’s no secret that the online casino industry has skyrocketed in recent years, but what’s often overlooked is the exceptional digital customer service that backs this meteoric rise. Feedback and Reviews: The Pulse of User Satisfaction No longer satisfied with monologues, today’s customers want dialogues.
CCNG
OCTOBER 19, 2022
(Econsultancy, 2018) 62% of CX leaders think that their organization needs to make major changes to the customer experience to meet their customer strategy. Customer Centricity Are you obsessed with your customers? 44% of respondents’ organizations plan to use journey analytics more, as well. PwC, 2017).
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Pointillist
FEBRUARY 19, 2018
Customers expect a unified experience and are disappointed – and vocal – when companies fail to deliver. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics.
Taylor Reach Group
MAY 24, 2018
The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Customer Contact Week : June 18-22, Las Vegas, NV.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Barry Dalton. Bob Thompson.
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