DMG Consulting Releases 2023 – 2024 Real-Time Guidance Productand Market Report
DMG Consulting
SEPTEMBER 12, 2023
It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality. “The
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