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25 Tools to Empower Your Customer-Facing Teams

JustCall

Your sales and support agents are at the heart of your business. It’s important that they have the right tools that not only help them complete daily tasks but also empower them to be more productive and efficient. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution.

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Auto Dialer: Everything You Need to Know

JustCall

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

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JustCall Ranks 8th At The Deloitte Tech Fast 50 India 2020 Awards

JustCall

JustCall's CEO, Gaurav Sharma , credits the organic move of small & medium businesses towards automation (& digital adoption) and the JustCall team's hard work & customer-centric approach with its 965% revenue growth over the past three years. Comprehensive Call Analytics Dashboard. Top JustCall Features at Large.

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Customer Success Management: An Essential Guide

JustCall

Traditional customer support models will not cut it. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. To buy a mediocre call monitoring software just because it’s cheap, instead of making sure they’re buying a quality product. Lauren Stafford.

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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services.

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Small Business Call Center Software Solutions

Noble Systems

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more.