Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Aspect
JULY 15, 2020
On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Every year, Aspect surveys over 500 agents to understand their preferences and concerns.
Let's personalize your content