Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

3CLogic

APRIL 6, 2021

Real-time guidance : Rather than usurp the contact agent’s role, NLP can provide the representative real-time guidance while they’re on the phone with a customer to help them be more effective. One of the most exciting developments is speech analytics , in which the AI analyzes a conversation and provides actionable insights.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

JustCall

MARCH 7, 2023

Six crucial components work in complex tandem at a contact center to manage customer communications in three simple steps. Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. Nextiva Nextiva is a more comprehensive business solution for communications operations. This brand provides contact center solutions, VoIP, and many other tools. CCaaS, UCaaS or VoIP?

voip 40

voip APIs contact center solutions Contact Center 40