Analytics Consulting Omni-channel support Technology 
CCNG
DECEMBER 6, 2020
We all know that contact centers require a thoughtful balance of People, Process and Technology. The technology in a contact center, ideally, should support and enhance the other two components (People and Process). When it comes to technology, vendors are always pushing the next big thing.
DMG Consulting
FEBRUARY 5, 2020
The findings for the three questions were extremely positive and reflect the very upbeat attitude of enterprise executive and contact center leaders toward new technology investments. Figure 1: Contact Center Technology Investment Priorities for 2020. Digital Transformation and Omni-Channel Support. See Figure 1.
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DMG Consulting
MAY 3, 2019
No contact center technology has undergone as significant a paradigm shift as the WFM sector. The WFM vendors are investing in delivering new and enhanced methods to more accurately forecast and schedule omni-channel, multi-skill and blended environments. Customers require omni-channel support and personalized service.
DMG Consulting
NOVEMBER 6, 2019
(Many companies purchased a different servicing solution for each of their channels, as they became available.). Providing omni-channel support is not an option, as it is what customers (and consumers in general) want and expect. Simplifying Servicing Environments. Learn more at www.dmgconsult.com.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain. Increasing Role of Technology in Customer Service. Omni-channels.
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