Analytics Consulting Journey mapping Quality management 
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. ANALYTICS RECEIVES AN ENCORE. Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization. who interact with them.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Proactive or Reactive CX?
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ClearAction
JULY 23, 2023
They may have already discovered customers’ intended outcomes as part of their outcomes-based selling and consultative selling approaches. Reference, loyalty and experiential marketing managers have programs underway to collect case studies and references, drive repeat purchases, and engage customers in advocating your brand.
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” One of those considerations is metrics. Retention Rate – How many users revisit your chatbot within a given time frame?
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” One of those considerations is metrics. Retention Rate – How many users revisit your chatbot within a given time frame?
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