Analytics Coaching Exercises Interactive Voice Response 
Taylor Reach Group
AUGUST 26, 2020
The cause for lack of consistent results could be traced back to quality and can be improved by additional training, coaching and motivating agents (in order to promote higher consistency). A common error and observation in these exercise is to only focus on live contacts. IVR is part of the customer experience and the overall FCR.
3CLogic
AUGUST 31, 2021
It’s not difficult to understand how exercising empathy would be valuable for contact center agents. Agents can exercise this type of empathy by: Paraphrasing what the customer said. Agents can exercise this type of empathy by: Providing the appropriate language the customer needs. Drive Connections — And Results.
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Customer Service Life
JUNE 26, 2017
In short, they have a refreshingly human approach, completely doing away with IVRs and scripts and focusing on getting customers the help they need quickly and efficiently. He did several exercises with volunteers and had the whole room rolling with laughter by the end of the session. Using A.I.M
Dialer 360
NOVEMBER 16, 2018
Training exercises may complete during the time. For all those performing lowliest, scheduled coaching sessions, focus on improving their performance. With all research, speech analytics, direct response can establish with the cause of apprehension. Training on unswerving for reps is essential.
3CLogic
NOVEMBER 10, 2021
Go Beyond Metrics To Offer Individualized Coaching. Leverage intelligent speech analytics and to identify critical moments during customer-agent interactions and determine each agent’s strengths and weaknesses in resolving issues and coach accordingly. You would also be wise to put yourself in your agents’ shoes.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Improved agent productivity – With more time available to front-line management, productivity improvements from focused coaching are realized. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises. This is where big data and predictive analytics come into play.
JustCall
APRIL 5, 2023
With JustCall, you can exercise granular control over what you want and go with your choice. Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.) so that you only have to pay for what you use. No more compartments and silos.
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