article thumbnail

Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement

ShepHyken

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement. Career Pathing Resources.

article thumbnail

7 Speech Analytics Mistakes That Can Cost You Big

CX Global Media

Finding the right Speech Analytics Solution starts with knowing the right questions to ask. It’s also important to know that avoiding Speech Analytics mistakes requires you to know the questions not worth asking. Speech Analytics Mistake #1 : Being driven by misconceptions. Mistake #2: Not knowing what your solving for.

Analytics 136
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference

CSM Magazine

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights.

article thumbnail

When to Call a Contact Center Consultant…

CCNG

culture, motivation, incentives, and employee engagement. Bringing in a consultant allows you to be educated on the functions and features that are available. There are well over 120 workstream affected when you move agent’s home. A work from home expert can process the change and training needed for success.

article thumbnail

Employee Experience Tips, Resources & More

Callminer

No one wants to tolerate a stressful work environment indefinitely, and there are many ways to boost employee engagement and improve the employee experience to better complement your company’s core values. Ensure that performance review is a two-way process, where employees are encouraged to provide their feedback, too.”

article thumbnail

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference

CSM Magazine

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive the future of customer and workforce engagement management.

article thumbnail

Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, it is vital to educate your Customer Experience professionals about these deeper influences explained by Behavioral Economic concepts, and then subsequently other people in your organization, if you’re not to fall behind in future years. Predictive Analytics Are Key. Employee Engagement and Customer Experience.