CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

OCTOBER 19, 2022

(Qualtrics, 2022) Business Impact of CX Find out how customer experience can influence your business KPIs Organizations that lead in CX outperformed laggards on the S&P 500 index by nearly 80%. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CX Global Media

JULY 11, 2019

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. Through three decades of CCNG’s evolution, David has guided CCNG and its members through different modalities of facilitation and communication.

Contact Center 120

Contact Center CCNG Morale Coaching 120