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Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business

Hodusoft

Disaster recovery In older times, inclement weather and several other disruptions affected communication services. But the advent of VoIP technology and modern communication tools such as multi-tenant IP PBX software changed that. In the crowded market, many providers claim to offer quality VoIP solutions.

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Advanced Call Center Technologies | Trends and Features You Should Know

Balto

Rise of Call Center Analytics and Reporting. Data analytics and reporting can play a key role in improving customer experience and call center performance. There are many ways analytics and reporting can support call center managers and agents. Website analytics tools provide you with insights into the customer journey.