CCNG

DECEMBER 20, 2023

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The End of Human Interaction in Call Centers? Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible.

Call Center 195

Call Center Chatbots CCNG Technology 195

CX Global Media

JULY 11, 2019

The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers. David Hadobas CEO, CCNG. David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid.

Contact Center 120

Contact Center CCNG Morale Coaching 120

CCNG

JULY 12, 2020

CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. We will continue to update this contact-center-centric resource as new information becomes available.

Contact Center 221

Contact Center CCNG Best practices Government 221

CCNG

OCTOBER 19, 2022

Oracle, 2022) The top three reasons a consumer would trust a brand are the quality of the product (66%), personal experience with the brand (53%), and consistency (32%). NICE inContact, 2018) Contact center performance drives both loyalty and churn. said they are likely to switch after a negative call center experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195