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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study [Analyst study].

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Presented in a step-by-step, interactive format, agent scripts built with Zingtree guide contact center reps through every step of a call, so they always know exactly what to say (and when to say it). With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Karin Hurt.