Analytics call center professionals Examples White Paper 
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Compare, for example with State of Customer Care report we covered here. Who wrote it: Five9.
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Compare, for example with State of Customer Care report we covered here. Who wrote it: Five9.
Callminer
JULY 30, 2020
CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”.
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