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WFO’s Journey into the Future

DMG Consulting

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

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How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

Some of the businesses which have been able to successfully deploy Work-At-Home programs have been the large Business Process Outsourcing (BPO) providers, such as Teleperformance, Concentrix and Tech Mahindra (TechM). s Senior Consultants, has supported many Work-At-Home environments over the last ten years.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). What are some of the tried-and-true solutions to the pain points you just mentioned that have been successful time and time again in organizations that you’ve consulted with?