On-demand Economy Drives Customer Service as a Service – From Home…
TechSee
FEBRUARY 27, 2018
of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles. The market has already produced a number of models for Customer Service as a Service, with a range of automated business processes and systems that support customer service. As of 2017, roughly 3.7
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