On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

The Harvard Business Review reports that the on-demand economy is attracting more than 22.4 On-demand customer service is emerging as a viable solution to compete in this fast-paced market. Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers.

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. How can a professional outsourced call center do all this and more?

Service Spotlight Series: Why Hiring TeleDirect’s Call Center Should Be the Next Move for Your Retail Store

TeleDirect

From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? The solution?