CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

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Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

SEPTEMBER 9, 2022

Make yours stand out from the crowd with the right strategy. The old adage ‘people buy from people’ underpins every good customer service strategy so bear this in mind when creating your own vision of what excellent service looks like. Offer rewards to those who share their brand story successes and learning, with others.

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Customer Service Brand ambassadors Gamification Morale 52