Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

CSM Magazine

JANUARY 12, 2021

Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. Next, focus on collecting representative data samples. AI-driven solutions such as chatbots and digital assistants empower agents to provide a faster and more accurate service to customers.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. . What time do you want them to call you tomorrow? .

Chatbots 52

Chatbots Contact Center Banking Technology 52