TechSee

OCTOBER 31, 2018

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Vodafone introduced its new chatbot?—? The chatbot scales responses to simple customer queries, thereby delivering the speed that customers demand. With Gartner forecasting that 20.4

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Hodusoft

NOVEMBER 13, 2019

It gains more ground in 2010, especially in helping with big data analysis. Natural language processing leads to ease of use for customers who access chatbots or IVRs. It plays a key role in agent and customer side operations as well as in analytics. They can guide agents during ongoing calls for better resolution.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Technology Self service Call Center 116