Analytics Benchmark Quality management Upselling 
SmartKarrot
APRIL 23, 2020
There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. Building the appropriate compensation, recruitment, and training plan.
Enghouse Interactive
AUGUST 13, 2018
Therefore it is important that quality of service is maintained within this hub. In this blog we will take a look at some top tips on how to improve quality management across all channels, to help guarantee consistent good service. Is it that it wants to cross-sell and upsell to the customer?
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NobelBiz
MARCH 23, 2022
Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. What analytics do you offer? Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. What is the expected ROI?
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” According to Comm100’s 2018 Live Chat Benchmark Report , the average chat duration for agents is 12 minutes and 20 seconds.).
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” According to Comm100’s 2018 Live Chat Benchmark Report , the average chat duration for agents is 12 minutes and 20 seconds.).
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