Analytics Banking Chatbots Quality management 
JustCall
MARCH 9, 2023
Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Interactive video engagement on banking websites, mobile apps and ATMs.
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JustCall
NOVEMBER 24, 2022
According to Microsoft’s 2017 Global State of Multi-Channel Customer Service report, 97% of consumers say customer service quality assurance is critical to maintaining loyalty. Interaction analytics means that 100% of QA calls can be monitored, ensuring agents follow all business rules and regulations. Self-service channel.
Enghouse Interactive
OCTOBER 12, 2021
Use chatbots (basic or AI-enabled) to further accelerate the process and only route complex or exceptional issues to highly trained live agents. Add self-service so that customers can have control of how they engage with you. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.
NICE inContact
AUGUST 6, 2019
A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service. For effective management, all such systems need to work seamlessly across channels. Workforce engagement needs to provide quality management , coaching, and recording and scheduling tools for true omnichannel teams.
NICE inContact
AUGUST 6, 2019
A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service. For effective management, all such systems need to work seamlessly across channels. Workforce engagement needs to provide quality management , coaching, and recording and scheduling tools for true omnichannel teams.
Comm100
AUGUST 21, 2018
The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” But how should human versus chatbot metrics be treated?
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